Shipping policy

Thank you for choosing Carolina Can Coolers! We are committed to delivering your personalized products promptly and efficiently. Below is our shipping policy to help you understand the shipping process and make informed decisions:

Order Processing Time:

All orders are processed within 3 business days from the date of purchase. During this time, our team ensures that your personalized items are carefully crafted and prepared for shipment.

Mockup Email:

Within 1 business day of placing your order, we will email you a mockup of your personalized product. This mockup is intended to give you a preview of the final design. It is essential to review the mockup promptly and either approve it or communicate any necessary changes. Failure to respond or upload an image for personalization may cause a delay in the shipping process.

Shipping Methods and Timeframes:

Standard Shipping: Once your order is processed and the mockup is approved, standard shipping will take an additional 2-6 business days for delivery, depending on your location. Please note that these timeframes are estimates and may vary depending on your shipping address and other external factors.

Shipping Upgrades: For customers who wish to receive their orders faster, we offer shipping upgrades at checkout. You can choose from various expedited shipping options to receive your package sooner. The available shipping upgrades and their associated costs will be displayed during the checkout process.

Shipping Carrier Delays:

While we strive to deliver your orders within the specified timeframes, please understand that we have limited control over shipping carriers' operations. Therefore, we cannot be held responsible for any delays caused by shipping carriers. In the rare event of a delay, we will do our best to assist you in tracking your package and communicating with the carrier to resolve the issue promptly.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package. Please allow some time for the tracking information to become available on the carrier's website.

International Shipping:

For international orders, shipping times may vary depending on the destination country's customs regulations and procedures. Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

Incomplete or Incorrect Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or undelivered packages caused by incomplete or incorrect address information.

Contact Us:

If you have any questions or need further assistance regarding our shipping policy, please feel free to contact our customer support team at info@carolinacancoolers.com. We are here to make your shopping experience as smooth and enjoyable as possible.

Note: This shipping policy is subject to change without prior notice. Any updates will be duly communicated on our website. Please refer to the latest version of the policy at the time of your purchase.